If you’ve been traveling for as long as I have, you’re bound to eventually experience that one flying disaster from hell. (And if for some reason you never do, I envy you 😉 ) Mine came as I was coming home to Japan, on an American Airlines flight from Dallas (DFW) that got re-routed from Chicago (ORD) to Los Angeles (LAX).
Long story short, there were some maintenance delays with the aircraft that caused me to miss my connecting flight in Los Angeles (LAX) to Narita (NRT). Well technically I didn’t miss it and arrived at the gate 10 minutes before take-off, but they refused to board two other guys booked for the same flight as myself, probably because they had given our seats away to stand-by. Irritating, but hey it happens. Little did I know a shitstorm of bad customer service and excuses was next to come.